Normally, for all issues, the first point of contact is The Brew. However, if you cannot get hold of us, it is out of hours or you are happy to investigate the issue yourself, then please read the guidelines below for issues that might occur.

The Brew contact support:

Working hours (9.00am - 6.00pm)

Tel: 020 7770 6282

Emergency number

Tel: 07557 401 748

Email in working hours for urgent issues has an ASAP response time. The emergency number is a 24 hour response time for urgent issues and up to 72 hours for anything else:

Support@TheBrew.co.uk

____________________________________________

Internet

Issue: The internet is not connected/ing on your laptop or computer

1) Check with another member in the office if their internet is working to see if it is a localised issue with your equipment
2) Assuming the internet is not working for more than two members, please follow go through this checklist

         a. Check your equipment is connected properly. If you are using wired internet, check the RG45 cable is connected to your computer properly and in the switch under your desk. Also, you'll need to check the switch is on (green lights flashing) and that it is connected in the walls or floor.       

         b. If the equipment is connected correctly and the problem still persists call our ISP.

Optimity

Tel: 020 7749 1000

Quote our address: The Brew Eagle House, 163 City Road, London, EC1V 1NR

Provide our customer number: TB129110

Then follow their instructions. 

Phone issues 

First check the internet is up, as the phones use this for the first leg of the call. If the internet is fine, and there are still phone issues, please call The Brew/Fulcrum telecoms on 020 7770 6120. Over Christmas, support is available every day except Christmas day and Boxing day.

Heating

The heating in the space is scheduled as follows:
 
Mon: 7:00-9:00 - 21C
Tue: 7:00-9:00 - 21C
Wed: 7:00-9:00 - 21C
Thu: 7:00-9:00 - 21C
Fri: 7:00-9:00 - 21C
Sat: 19:00-21:00 - 21C
Sun: 19:00-21:00 - 21C
 
Should you need to adjust the heating manually outside those hours, here is what you need to know.
 
There are five A/C and two fresh air flow controllers on the lower ground level. Three of the A/C are located by the bike racks each being labelled with the area they control. The main controller from which you can regulate the settings (Heat, Cool, Auto & Fan) is labelled OUTSIDE MEETING ROOMS AIR CON. Please make sure that this controllers has been set on Heat.
 
When set to heat you can adjust the temperature using the up and down arrows, the optimum temperature for the office is 21 degrees C, please be patient and do not set the temperature higher the office will warm to this over half an hour.
 
 
The other two A/C controllers along with the two Fresh Air controllers are based on what is the equivalent of Westland Place and Ebenezer Street. Each controllers are labelled to let you know their function.
 

Electrical Emergencies

In the event of power outage, first check the fuses.

If all are OK, please contact the electricity distributor on the emergency contact number shown below, they will be able to let you know of any problems in the area and probable resolution time.

UK Power Networks: 0800 028 0247

Gas Emergencies

If you smell gas, think there is a gas leak or have any concerns regarding carbon monoxide, immediately open all windows and doors and extinguish any naked flames including cigarettes, then call the Gas Emergency Services free on 0800 111 999.

Locked out

In working hours (9.00am - 6pm), please contact The Brew team on 0207 770 6282

If it is out of hours and you don't have your keys, unfortunately, you will have to contact another Brew member for access or wait until working hours and contact The Brew.

Locked in

Contact The Brew team on 07557 401 748.

The Alarm

In case of an emergency with the alarm please call 07718 881 907

Email: office@seycomsecurity.co.uk

 

The sounder for the alarm sounds for 10min.

Last in the office and don't have keys

We all have a vested interest in the security of the property, so please don't just leave without locking up. In office hours, call The Brew team on 0207 770 6282, and in an emergency on 07557 401 748. Please do check you have your keys if you are late in the office and numbers are dwindling.

Fire

If you discover a fire, call the fire brigade immediately (999). Do not attempt to put out the fire yourself, exit the building as safely and quickly as possible. Please then contact The Brew team on 0207 770 6282 in working hours, and in an emergency on 07557 401 748. 

Flood

Contact The Brew team on 0207 770 6282 in working hours, and in an emergency on 07557 401 748.

The Brew co-working spaces in London.